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Posts Tagged ‘Toll Free Number’

How to Identify Your Key Customers

Monday, September 20th, 2010

While many businesses are familiar with targeting their customers in the real world, online business is a little trickier. In some cases, you will need to throw everything you know out the window and start over. There are three main consumers types that use the internet for shopping, and you’ll need to figure out how to target each one. Let’s take a look at these types and see how you can fine tune your website design for each one.

1. The complete beginner. New people are starting to shop online everyday and they may not yet be familiar with the process of finding and purchasing the items they want. These customers are typically quite wary. They’re drawn to the ease of shopping online, but they’re scared that they may be putting their credit card information at risk. They may be a little hestitant about trusting you.

Solution: Make your site as easy as possible to navigate. This may involve hiring an outside design firm to get the job done. For website design in Canada, Royal Atlantis Group is a great choice with a proven track record. You will also need to make sure that your privacy policy is easy to locate, to give consumers more confidence in your store. The addition of a toll-free number in a prominent location on your site is also very helpful.

2. The internet expert. These consumers want to make their purchase as quickly as possible. They know what they want, they’ve been shopping online for years and they know how to spot a good company when they see one. While you might think this would be an easy group to target, they are actually very picky. If your site has a long checkout process, you may lose this customer.

Solution: Create a customized shopping cart that streamlines the checkout process to one page. Design your store so that everything is very easy to find. For this, you may need custom programming to create an application that meets your needs.

3. The hybrid. These consumers like to window shop online, but prefer to make their purchases in the real world. If they find a good deal, they may be convinced to buy online, but you’ll need to do a lot of work to convince them to make that purchase.

Solution: Build a store that contains a lot of product information. Run specials that are internet only to convince them to purchase online. Make your shipping process very quick and find a way to allow them to choose faster shipping options if necessary. Once again, custom programming can assist you in making an application that can answer all of these needs.

In order to be a successful online business owner, you need to find a way to target all three of these groups. A professionally designed website goes a long way in reaching out to all of your customers, regardless of their type and their shopping preferences.

Disclaimer: The information in this Press Release includes certain “forward-looking” statements within the meaning of the Safe Harbor provisions of Provincal and Federal Laws. The public is cautioned that such statements are based upon assumptions that in the future may prove not to have been accurate and are subject to significant risks and uncertainties, including the future financial performance of the company. Although the company believes that the expectations reflected in its forward-looking statements are reasonable, it can give no assurance that such expectations or any of its forward-looking statements will provide to be correct. Factors that could cause results to differ include, but are not limited to successful performances of internal plans, the impact of competitors, and general economic risks and uncertainties.

For additional information on the website design and development services of Royal Atlantis Group, visit their website at www.royalatlantisgroup.com

royalatlantisgroup.com – website design and development company

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Customer Service Options For Your Website

Thursday, January 7th, 2010

When you’ve got your site ready to go, it is important to consider how you will be handling your customer service for your online business. It is a bit different than customer service for your regular physical business and it you may need to assign specific employees to help handle the load. Here are a few options that will help you keep your customer service top-notch.

1. A toll-free number. This is an option that most large companies already have, but smaller companies should consider adding this for online sales. Simply putting a toll free number on your site does a lot to boost customer confidence. You may get very few calls, but your customers will know that they have that option if they need to contact you. You can try a test run for three months to see how much your new toll free line costs and how much use it gets to see if you want to keep offering this feature.

2. Email service. This is the most common form of customer service for online businesses. However, you will need to make sure that you can answer your customer’s inquiries in a very short time period. It is best to respond within 24 hours, during the week, to make sure that your customers feel secure about doing business with you. Always remember to keep your emails professional and to go above and beyond.

3. Live chat. This is an increasingly popular option for many companies, especially if they do not want to offer a toll free number. It gives customers the option of speaking with a live person and you don’t have to worry about phone charges. Live chats give customers that instant gratification when they have a question and once again, you’re instilling that confidence that you customers need. It is a good idea to have a custom live chat application built for you that can be branded with your company information. Companies like the Royal Atlantis Group can easily build you an application that will integrate seamlessly into your website. They offer website design for Canada and other major countries as well as custom programming.

4. Help Desk. This is an option that works well for companies that deal with online services or informational products. Customers can leave a message and you can have someone on your staff respond to the inquiries as they come in. Once again, you may need to have a special application built for you, but it will reward your company with better relations with your customers.

Online businesses have to work twice as hard to make sales and interact with their customers. These tools can help level the playing field, especially if you are trying to compete against another large online company that offers a similar product or service. Your visitors will appreciate the fact that you are willing to go the extra mile for them and the reward will be their business and loyalty.

Disclaimer: The information in this Press Release includes certain “forward-looking” statements within the meaning of the Safe Harbor provisions of Provincal and Federal Laws. The public is cautioned that such statements are based upon assumptions that in the future may prove not to have been accurate and are subject to significant risks and uncertainties, including the future financial performance of the company. Although the company believes that the expectations reflected in its forward-looking statements are reasonable, it can give no assurance that such expectations or any of its forward-looking statements will provide to be correct. Factors that could cause results to differ include, but are not limited to successful performances of internal plans, the impact of competitors, and general economic risks and uncertainties.

For additional information on the website design and development services of Royal Atlantis Group, visit their website at www.royalatlantisgroup.com

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